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Submit a Support Ticket

Select from the following options

Cartero Mailer & Events Webpage

• Announce events to the RUM community

Computer Services

• Configure / Repair an existing Computer
• Install / Configure a Computer Software
• Install / Configure a Printer
• Install a new Computer
• Report a Virus related problem

Conferences and seminars request

• Request a computer or technology seminar

CTI Consulting

• General Consulting
• Problem using an Office Application
• Problem using the Portal Colegial
• Problem with Google account configuration in Outlook

Moodle Services

• Ask a Question About Moodle

Network Services

• Install / Configure a Network Equipment
• Report a problem accessing Internet
• Report a problem accessing the Campus Wireless Network
• Request a network cable installation
• Request DNS Registration
• Request Firewall Access
• Request VPN Access

Problems with an account or credentials

• I can not login with my username or password to home.uprm.edu
• I can not login with my username or password to RUMAD
• Problem accesing my email at upr.edu
• Problem accesing my email at uprm.edu

Programming Services

• Create a survey in home.uprm.edu
• Create conference payment client and registration page
• Develop a new application in Mi Portal Colegial / NewWeb
• Develop a new program in RUMAD
• Modify existing application in Mi Portal Colegial / NewWeb
• Modify existing program in RUMAD

Report a problem with a web page or content

• Report a Broken link
• Report a copyright violation
• Report incorrect functionality, behavior, or a bug
• Report incorrect information
• Report vandalism or abuse
• Report web content accessibility issue
• Report web content that renders incorrectly in your browser

Reports and Data Extracts/Updates

• Execute a program in RUMAD
• File update in Rumad / Mi Portal Colegial / Wordpress
• Generic report

System Administration and Operational

• Administrator Permissions and Roles in all Platforms
• Command Procedures
• Printer Permissions and Configuration
• Problems with UFIS
• Renovación Servidores Virtuales
• Update or data rollover for a system
• Virtual Hosting Services

Website Services

• Add webcast to a web page
• Create a new web page for an existing web site
• Modify or update web page content
• Remove URL or link for webpage / website
• Schedule or request a webcast
• Update URL or link for webpage / website
• Wordpress website webpages