New Service Request
Login
HelpDesk Home
View my tickets
Submit a Support Ticket
Select from the following options
Cartero Mailer & Events Webpage
Announce events to the RUM community
Computer Services
Configure / Repair an existing Computer
Install / Configure a Computer Software
Install / Configure a Printer
Install a new Computer
Report a Virus related problem
Conferences and seminars request
Request a computer or technology seminar
CTI Consulting
General Consulting
Problem using an Office Application
Problem using the Portal Colegial
Problem with Google account configuration in Outlook
Moodle Services
Ask a Question About Moodle
Network Services
Install / Configure a Network Equipment
Report a problem accessing Internet
Report a problem accessing the Campus Wireless Network
Request a network cable installation
Request DNS Registration
Request Firewall Access
Request VPN Access
Problems with an account or credentials
I can not login with my username or password to home.uprm.edu
I can not login with my username or password to RUMAD
Problem accesing my email at upr.edu
Problem accesing my email at uprm.edu
Request create Institutional Office 365 account
Programming Services
Create a survey in home.uprm.edu
Create conference payment client and registration page
Develop a new application in Mi Portal Colegial / NewWeb
Develop a new program in RUMAD
Modify existing application in Mi Portal Colegial / NewWeb
Modify existing program in RUMAD
Report a problem with a web page or content
Report a Broken link
Report a copyright violation
Report incorrect functionality, behavior, or a bug
Report incorrect information
Report vandalism or abuse
Report web content accessibility issue
Report web content that renders incorrectly in your browser
Reports and Data Extracts/Updates
Execute a program in RUMAD
File update in Rumad / Mi Portal Colegial / Wordpress
Generic report
System Administration and Operational
Administrator Permissions and Roles in all Platforms
Command Procedures
Printer Permissions and Configuration
Problems with UFIS
Renovación Servidores Virtuales
Rollover scheduling data for a course subject
Update or data rollover for a system
Virtual Hosting Services
Website Services
Add webcast to a web page
Create a new web page for an existing web site
Create URL or link for webpage / website
Modify or update web page content
Remove URL or link for webpage / website
Schedule or request a webcast
Update URL or link for webpage / website
Wordpress website webpages