Information Technologies
Learn More About the IT Office
What is the IT Office?
The Information Technologies Office is in charge of managing and maintaining the computer and communication technologies needed to store, retrieve, share, and manipulate the programs and data used for the administrative and research activities in the R&D center. The services provided by the IT Office include:
- Installation, operation, and maintenance of the IT infrastructure of the R&D Center. This includes servers, personal computers, and communications equipment.
- Security of the IT infrastructure providing antivirus installation and maintenance, virus and malware removal from personal computers and servers, and cyberattack protection and remedies, firewall, data integrity, access protocols, and backups.
- Functionality of the software and data access tools utilized by the center personnel in their work. This includes installation, configuration, and maintenance of software for servers, personal computers and communications equipment and their licenses.
- Network configuration, operation, and maintenance of infrastructure and protocols including cabling, routers, switches and other equipment and tools supporting communications in the R&D Center.
- Webpage setup, configuration and maintenance of the R&D Center webpage.
- Technical assistance in the recommendation and selection of IT equipment used in the center administration and research projects.
Services
Computer Networks
- Maintenance of R&DC ethernet cabling and switches
- Maintenance of Administration office’s wireless antennas
- Installation, configuration and replacement of switches and computer ethernet adapters
- IP address allocation
Service Request
To request this service you can access our ticket platform.
Virus & Malware Removal
- Antivirus installation and configuration
- Removal of computer viruses and other malware
Service Request
To request this service you can access our ticket platform.
PC Repair and Maintenance
- Computer hardware repair and configuration
- Software configuration and repair
Service Request
To request this service you can access our ticket platform.
PC Support
- Installation of computers, software, and peripherals
- Computer user assistance
Service Request
To request this service you can access our ticket platform.
PC Purchase Assistance
- Preparation of comparative table forms as required by the Campus for processing of computer purchases
Service Request
To request this service you can access our ticket platform.
Help Desk Management Software
- Solve the service request created via HDMS
Service Request
To request this service you can access our ticket platform.
Contact Information
Phone: (787) 832-4040 Ext. 5215
Hours: 7:30 am – 12:00 pm & 1:00 pm – 4:00 pm (Monday through Friday)
Location: J-104 of the R&D Administration Building